WEBSITE ACCESSIBILITY

Accessibility statement for Fencepiece Road Medical Centre

This website is run by Fencepiece Road Medical Centre. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

 

How accessible this website is

The majority of this website is fully accessible.

We know some parts of this website are not fully accessible:

  • you cannot modify the line height or spacing of text
  • except when using tools such as High Contrast in Google Chrome, you cannot change the font colour
  • there may be some PDF, Word, Excel, PowerPoint or Publisher documents which haven't been designed for accessibility
  • images, which contain text, may not have a text alternative, so people using a screen reader cannot access the information
  • you cannot skip to the main content when using a screen reader
  • content in tables, used to format text, may not be suitably formatted for screen readers
  • some widgets, outside editing control, may fail permitted contrast ratios
  • some content is embedded in our website, such as maps and videos, and you cannot easily scale these on screen

 

What to do if you cannot access parts of this website

If you need information on this website in a different format, such as accessible PDF, large print, easy read, audio recording or braille:

  • call the surgery on 020 8500 3526
  • call into the surgery

We’ll consider your request and get back to you within 7 days.

 

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website.

If you find any problems not listed on this page, or think we’re not meeting accessibility requirements, please contact us as above.

 

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

 

Technical information about this website’s accessibility

Fencepiece Road Medical Centre is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

 

Issues with technology

The vast majority of our website works correctly on any web technology.

How our site looks and works is based on HTML5, and we test for, and support, the following browsers:

You may experience unexpected behaviour in other browsers.

Keyboard Support

This website can be navigated by using a keyboard with the following browsers:

This website cannot be navigated by using a keyboard with the following browsers:

Apple users could use Google Chrome as an alternative. An update for Mozilla Firefox and Apple Safari is currently being worked on and a release is due by June 2021 or sooner. This section will be updated once the update is released.

To navigate using the keyboard, the [Tab] key moves from the current position at one element at a time. Within the drop-down menu the following keys apply:

  • [Tab] to move sequentially through the drop-down menu
  • [Enter] to open or close a drop-down menu
  • [Up Arrow] or [Down Arrow] to move to the previous or next option in view
  • [Esc] to close the drop-down menu
  • [Home] to select first drop-down link
  • [End] to select last drop-down link

 

Non accessible content

The content listed below is non-accessible for the following reasons:

Issues with PDFs and other documents

Some of our PDF and Word documents are not able to comply with the requirements of the web accessibility standard. Where we create new PDFs, we use the PDF/A standard which is more accessible.

See the Content Management section below for details how we intend to check PDF and other documents to ensure they meet WCAG 2.1 AA Success Criterions; 1.1.1 (Non-text Content), 1.4.1 (Use of Colour), 1.4.3 (Contrast - Minimum), 1.4.5 (Images of Text), 2.4.3 (Focus Order), 2.4.6 (Headings and Labels), 3.2.4 (Consistent Identification). This might exclude documents published before 23 September 2018, where they’re not essential to providing our services.

Contrast Ratios not meeting requirements

Contrast Ratios, throughout the website, should meet WCAG 2.1 AA Success Criterion 1.4.3: Contrast (Minimum), however some widgets, outside Practice editing control, may fail permitted contrast ratios. Our supplier will contact any suppliers where this issue is identified.

Tables used to format text

Some tables are used to format text however they do not always work well with screen readers. See the Content Management section below for details how we intend to check tables to ensure they meet WCAG 2.1 AA Success Criterion 1.3.1 Info and Relationships.

 

Non compliance with the accessibility regulations

Some images, which contain text, may not have a text alternative, so people using a screen reader cannot access the information. This fails WCAG 2.1 success criterion 1.1.1 (non-text content). See the Content Management section below for details how we intend to check images to ensure they are of an accessible standard.

 

Content Management

It should be noted that practice staff are able to add content to this website using a Content Management system. Whilst every effort is made to add WCAG 2.1 AA complaint content, this might not always be possible due to lack of website accessibility experience. Therefore it is possible some documents may not be accessible, links may be added that are not meaningful, new layout tables may not read properly using a screen reader, and there may be new images added which contain text. Our website is reviewed annually either by practice staff, our supplier, or by a third party. The testing body is noted in the How we tested this website section below.

 

Disproportionate burden

We do not consider any elements to be a disproportionate burden at present as we understand WCAG 2.1 AA. Should any come to light, we will update this section.

 

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

Many of our older PDFs and Word documents do not meet accessibility standards. For example, they may not be structured so they’re accessible to a screen reader.

Some of our PDFs and Word documents are essential to providing our services. For example, we might have PDFs with information on how users can access our services, and forms published as Word documents. See the Content Management section above for details how we intend to check PDF documents.

The accessibility regulations do not require us to check and amend PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

 

How we tested this website

This website was last tested on 24/6/2020. This initial test was carried out by our supplier webAdore.

We tested:

The test was carried out using:

 

What we’re doing to improve accessibility

We are actively looking to improve the accessibility on our website.

The improvements below have been identified on our current work schedule:

  • Identify and correct any text in images (Annually)
  • Identify and convert any essential pdf documents (Annually)
  • Identify and convert any essential non-pdf documents (Annually)
  • Identify and convert any tables used to format text that do not work successfully with a screen reader (Annually)

This statement was prepared on 23/9/2019. It was last updated on 24/6/2020.

Website AccessibilityConditions and TreatmentsFind Local Services

Patient Access

Use Patient Access to book an appointment, order repeat prescriptions and view your medical record.

Register Here

NHS 111

111 is the NHS non-emergency number. It's fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals.

NHS (nhs.uk)

The NHS website. Take control of your health and wellbeing. Get medical advice, information about healthcare services and support for a healthy life.

Patient UK

Patient is one of the most trusted medical resources online, supplying evidence based information on a wide range of medical and health topics to patients and health professionals.

Top of Page